Refund Policy

2.1 Refund Eligibility

Refunds may be considered only in the following situations:

• Technical issues that prevent access to purchased services
• Duplicate or erroneous payments
• Cancellation within an applicable cooling-off period
• The Fee Refund on Passing described in Section 3.4 (where your plan includes a refundable fee)
• Exceptional circumstances at the sole discretion of FundedAxe

2.2 Non-Refundable Items

Except as provided in Section 3.4 (Fee Refund on Passing), refunds will not be issued for:

• Programs that have been accessed or started
• Failed evaluations due to rule violations
• Losses or poor trading performance
• Change of mind after program activation
• Services already delivered, consumed, or completed

3.1 Evaluation Programs

3.2 Funded Trading Programs

• Funded accounts closed due to rule violations or drawdown breaches are not eligible for refunds of evaluation fees
• Voluntarily abandoning or closing your account after activation does not qualify for a refund
• Eligibility for the Fee Refund on Passing is governed by Section 3.4

3.3 Educational Services

3.4 Fee Refund on Passing

Where your plan includes a refundable fee (shown at purchase), your evaluation fee is refunded in full together with your third approved reward on the corresponding funded account. On the Pay Later program the refund is paid with your fourth approved reward, and on Instant accounts with your fifth approved reward. Nothing in Section 2.2 limits this refund.

This refund is paid automatically with that reward — no separate refund request under Section 4 is required.

4.1 How to Request a Refund

To request a refund, you must:

1. Contact our support team at [email protected] within the applicable refund period
2. Provide your account and purchase details
3. Clearly explain the reason for your request
4. Submit any relevant supporting documentation

4.2 Required Information

All refund requests must include:

• Full name and email associated with the account
• Order number or transaction ID
• Date of purchase
• Detailed explanation of the request
• Supporting evidence (if applicable)

4.3 Processing Time

• Review period: 5–7 business days
• Decision notification: sent via email
• Approved refunds: processed within 10–14 business days
• Payment method: original payment method only

5.1 Technical Issues

If technical problems prevent access to services:

• Notify support immediately
• Provide detailed information
• Allow our team time to investigate and resolve

Refunds may be considered if the issue cannot be resolved within 48 hours.

5.2 Duplicate Payments

Verified duplicate payments will be refunded once confirmed. Contact support to expedite processing.

5.3 Unauthorized Charges

If you believe a charge was unauthorized, contact us immediately. Verified unauthorized charges will be refunded following investigation.

Important Limitations

• Refunds are limited to the original purchase amount
• Processing or currency conversion fees may be deducted
• Repeated refund requests for the same service may be denied
• Refunds are issued in the original purchase currency

8.1 Time Limits

• Evaluation programs: 14 days from purchase (if not accessed)
• Educational content: 7 days (if not accessed)
• Technical issues: 30 days from issue report
• Duplicate payments: 90 days from transaction date

9.1 Account Reset

In certain cases, an evaluation reset may be offered instead of a refund. Separately, a paid account reset is available on the Pay Later program only: a breached Pay Later account may be reset 72 hours after the breach, for 40% of the program fee.

9.2 Program Transfer

Transfers to a different program or account size may be possible, subject to price differences.

9.3 Service Credits

In some cases, service credits may be issued in place of a monetary refund.